Terms and conditions

In these terms and conditions, the terms “we” and “our” refer to “Hidden Desires” managed by Christophe André, and the term “you” refers to the customer.

The customer acknowledges having read, during the order process, the conditions appearing on the screen and declares to accept them without reservation. These conditions of use govern the contractual relations between “Hidden Desires” and the customer, both parties accepting them without reservation.

We take particular care to ensure that our deliveries are discreet (packaging in ordinary cardboard boxes, no mention of Hidden Desires). The name of the sender will be the first and last name of one of the partners. The goods, the delivery note as well as all the elements of the product are inside the box, which allows total discretion.

All personal information will be treated confidentially and will never be disclosed to third parties.

An order is placed when the customer presses the “Confirm Order” button in the order cart. By placing an order, you make a binding offer to purchase the selected products. We reserve the right to accept or refuse this offer. “Hidden Desires” confirms acceptance of the order to the customer, to the e-mail address provided by the customer when ordering or registering. This confirmation is effective as soon as the customer receives emails from Hidden Desires indicating the status of the order. These emails therefore constitute a sales contract between the customer and “Hidden Desires”. “Hidden Desires” reserves the right to cancel any order from a customer with whom there are payment problems with a previous order. If errors are made in the customer's shipping information, "Hidden Desires" cannot be held responsible for the non-delivery of an order caused by events beyond its good faith.

Vouchers, discount coupons and other offers cannot be combined under any circumstances.

By placing an order, you certify that you are 18 years of age or older.

Our payment methods:

Credit card
We accept VISA, MasterCard and American Express. Payment by credit card is made through the Stripe organization.

PayPal, the trusted leader in online payments, makes it super easy for shoppers to send their payments online. PayPal helps protect your credit card information with state-of-the-art security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Payment via Paypal is made through the Stripe organization.

TWINT – Switzerland only

TWINT is a digital wallet that works with a smartphone (iOS or Android). TWINT does not need a credit or debit card and works with a Swiss bank account.

Bank transfer
Pay for your order in advance. Your order will be shipped as soon as we receive your payment. Please use the information below to make your payment.
Account owner:




IBAN: CH6300767000S54489362


Bank: Banque Cantonale Vaudoise

Please note your order number on the comment to the recipient.

Unpaid orders will be automatically canceled after 10 business days.

Deliveries to Switzerland and Liechtenstein
Shipping costs are free for all orders delivered to Switzerland and Liechtenstein.
The customer can choose between delivery by registered parcel (against signature or not). “Hidden Desires” does not assume any responsibility for the loss or theft of a shipment.

Deliveries to other countries
Our packages are delivered by conveyor, UPS Express or DHL. Delivery time is generally 2 to 3 business days from the date your order is shipped. Orders delivered outside Switzerland:

CHF 39.90 for the following countries:

Germany, Andorra, Austria, Belgium, Bulgaria, Denmark, Finland, mainland France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sweden.

CHF 79.90 for the following countries: Canada, Cyprus, Croatia, Estonia, United States of America, Gibraltar, Greece, Guernsey, Hungary, Isle of Man, Faroe Islands, Iceland, Jersey, Latvia, Lithuania, Malta, Mexico, Norway , Poland, Czech Republic, Romania, San Marino, Slovakia, Slovenia, Turkey.

Delivery costs are included in the price invoiced.

For products in stock and ordered from Monday to Thursday before 5:00 p.m., Hidden Desires offers delivery within 24 hours with exceptions. The following working day, barring exceptional delays, products ordered between Thursday 5:00 p.m. and Friday 5:00 p.m. will be delivered the following Monday (Priority Post) or Saturday morning (Express Post). Products ordered during the weekend (from Friday 5:00 p.m.) will be processed the following Monday and delivered the following Tuesday.

Hidden Desires cannot be held responsible for any delay in delivery resulting from an error or delay by the delivery provider (Swiss Post, UPS or DHL). A late delivery service provider does not entitle you to any reimbursement or compensation and does not allow you to cancel an order except by paying the shipping and delivery costs.

The images and/or photographs illustrating the products offered on HiddenDesires.ch do not fall within the contractual scope. If errors are introduced, under no circumstances can “Hidden Desires” be held responsible. The technical information is given for information purposes only. The content of the delivered products as well as the technical specifications may also differ from the data provided by our manufacturers.

The price invoiced to the customer is the price indicated on the order confirmation on which any costs and possible discounts are displayed. The prices indicated on the order confirmation are binding, even for exceptions linked to delivery. In the event of a price error on a product, "Hidden Desires" reserves the right to modify this price by offering the customer the choice of canceling their order if the new price does not suit them.

Swiss VAT (8.1%) is included in all our prices.

For shipments abroad, our deliveries are based on the display of prices in Swiss francs. Any transport damage, for example: A damaged package. This must be announced immediately to the carrier. Otherwise the customer will be responsible for any damage to the goods.

Any missing or defective goods upon delivery must be notified to us within 7 working days. All requests must be made by email to reach@hiddendesires.ch.

Defective products will be replaced with a new and identical product, unless the product in question is no longer available or damaged by the customer.

Return costs remain, in all cases, the responsibility of the customer.

“Hidden Desires” grants a withdrawal period of 14 working days from the date of delivery for all products. Hidden Desire undertakes to take them back, as long as they are neither damaged nor opened, with their original packaging.

Orders delivered abroad are final upon receipt of the goods by the conveyor and can therefore no longer be canceled. When making deliveries abroad, Hidden Desire will send the customer the tracking information by email. In the event of non-delivery, partial or total, of the order, Hidden Desires declines all responsibility. The customer is in particular responsible for informing himself before ordering of any import restrictions, tax formalities and customs regulations of the country of destination.

The electrical or electronic products offered on HiddenDesires.ch are covered by a 2-year manufacturer's warranty from the date of delivery. Other products such as charging cables and other accessories are not covered by any warranty. In the case of repair or exchange of a defective product, an extension of the warranty or a renewal of the warranty period is excluded.

Hidden Desires remains the owner of all delivered goods until full payment of the contracted invoice has been made.

These “General Conditions” determine all of our obligations and responsibilities.

We are not bound by any other warranties, conditions or other provisions, except those expressly stated in this agreement.

Any warranty, obligation or other provision relating to the products or services which may be implied or incorporated into this contract by statute, case law or otherwise (including but not limited to any implied condition as to quality , fitness for any purpose and any duty of care) are expressly excluded by this provision. In particular, “Hidden Desires” is not responsible for guaranteeing that the products are suitable for the use for which you intend them.

Our liability under this contract cannot be incurred for any loss of income, loss of profits, loss of contracts, loss of data nor for any indirect or consequential loss or damage, of any nature whatsoever, resulting from or caused by a wrongful act (including negligence), breach of contract or otherwise. Our total liability for any contractual or non-contractual fault (including negligence) or for any other cause can in no case exceed the amount you owe us for the products or services in question.

“Hidden Desires” cannot be held responsible for any loss or damage you may suffer from any delay in “Hidden Desires” fulfilling its obligations or breaching all or part of our obligations under the contract, since this delay or failure is due to third circumstances beyond our control. In the event of an error on our part, we will perform our obligations as quickly as possible.

“Hidden Desires” cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from malfunction or misuse of the product sold. The same applies to any modifications made by product manufacturers. The liability of "Hidden Desires" will never, under any circumstances, exceed the value of the order and cannot be called into question for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products.

Please also consult our data protection policy

This contract is subject to Swiss law.

In the event of a dispute, Christophe André reserves the choice of court to refer.

For all other cases not governed by these conditions of sale, the Swiss Code of Obligations applies.